If you are unhappy with the product for reasons like:
-you've changed your mind about buying the product, and you have not use it.
-item is different than described.
-item is faulty etc.
please contact us within 14 days to arrange a return.
If we will not be able to exchange for new product we will refund your money, as soon as it's possible.
As shipping costs are not retrievable, we are sorry but we're unable to refund shipping costs, and hope that you understand it.
We will contact you through email. We try to respond for messages within 24 hours. Please just bear with us, as we are getting a lot of messages everyday but we will definitely answer as soon as possible. If you do not receive a reply to your email within 2 days, it means that we have not received your message so please contact us again.
Our email address is firstname.lastname@example.org